Privacy Policy

KBS Coverage ("KBS Coverage," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access our website, customer portals, applications, dashboards, and related services (collectively, the "Services").

By using the Services, you consent to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect information directly from users, schools, districts, parents, guardians, administrators, technicians, and authorized representatives.

Information may include:

Account Information

• Name
• Email address
• Phone number
• Organization or school affiliation
• Username and login credentials

Device Information

• Device serial numbers
• Asset tags
• Device model information
• Enrollment records
• Repair history
• Service plan information

Service Request Information

• Repair requests
• Incident descriptions
• Photographs submitted during service requests
• Shipping information
• Replacement requests
• Communications related to support cases

Payment Information

When payments are made through our Services, payment information is processed by third-party payment processors. KBS Coverage does not store complete payment card numbers on its systems.

Technical Information

We may automatically collect:

• IP addresses
• Browser type
• Device type
• Operating system
• Log files
• Usage statistics
• Cookies and similar technologies

Google Account Information and OAuth Authentication

KBS Coverage may allow users to sign in using their Google Account through Google's OAuth authentication services.

Information We Access

Depending on permissions granted by the user, KBS Coverage may access:

• Name
• Email address
• Profile picture
• Basic Google Account profile information
• Other information explicitly authorized through Google's consent screen

How We Use Google User Data

Google user data is used solely to:

• Authenticate users
• Create and manage accounts
• Provide access to dashboards and Services
• Maintain account security
• Provide customer support
• Improve platform functionality

Google API Services Compliance

KBS Coverage's use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

Information obtained through Google APIs is not used for advertising purposes and is only used to provide or improve user-facing functionality requested by the user.

Revoking Access

Users may revoke KBS Coverage's access to their Google Account at any time through: https://myaccount.google.com/permissions

Revoking access may limit certain features of the Services.

How We Use Information

We use information to:

• Provide and operate the Services
• Process enrollments and service plans
• Coordinate repairs and replacements
• Communicate with users
• Process payments
• Respond to support requests
• Maintain account security
• Improve platform performance
• Detect fraud and abuse
• Comply with legal obligations

How We Share Information

We do not sell personal information.

We may share information with:

Service Providers

Third-party vendors who assist with:

• Payment processing
• Device repair services
• Shipping and logistics
• Cloud hosting
• Customer support
• Security monitoring

Schools and Districts

Information may be shared with authorized school or district personnel as necessary to administer device programs and service plans.

Legal Requirements

We may disclose information when required by law, court order, legal process, or governmental request.

Business Transactions

If KBS Coverage is involved in a merger, acquisition, financing transaction, or sale of assets, information may be transferred as part of that transaction.

Data Retention

We retain information only as long as reasonably necessary to:

• Provide Services
• Maintain records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on the type of information involved.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage can be guaranteed to be completely secure.

Children's Privacy

KBS Coverage provides services related to educational technology programs used by schools and districts.

Information relating to students may be processed on behalf of schools and districts in connection with educational device management and support services.

Where applicable, schools and districts are responsible for obtaining any required parental consents.

Website Analytics, Visitor Tracking, and Sales Lead Capture

To operate our website, understand how visitors discover and use it, and follow up promptly with potential customers, we collect information about visits to our marketing site and quote/enrollment forms. This is described separately here so it is clearly disclosed.

What We Collect Automatically

• IP address and approximate geolocation (city, region, country, timezone) derived from the IP
• Internet service provider, organization, and network (ASN) associated with the IP, which often identifies a school district or company network
• Browser, operating system, device type, language, screen and viewport size, and similar device characteristics
• Pages visited, referring URL, time on page, and basic interaction events
• Marketing attribution parameters in the URL (such as utm_source, utm_medium, utm_campaign, utm_term, utm_content) and advertising click identifiers (such as gclid, fbclid, li_fat_id, msclkid, ttclid, twclid, epik)
• A session identifier stored in your browser to correlate events from the same visit

Partial Form Information

When you interact with our quote, contact, or enrollment forms, we may capture the values you enter into fields (such as name, email, phone, role, school or district, device count, and message) at the point you move away from a field, even if you do not complete or submit the form. This helps us follow up if a submission fails or you are interrupted before sending. Please do not enter information you do not want us to receive.

Sales Lead Alerts

When a visitor shows clear buying intent on our forms, our sales team may receive an internal email alert containing the information described above so a representative can reach out. These alerts are sent only to authorized KBS Coverage personnel and are used solely for sales follow-up and customer service.

Cookies and Tracking Technologies

We may use cookies, local storage, and similar technologies to:

• Maintain user sessions
• Improve functionality
• Persist marketing attribution and click identifiers across pages in your visit
• Analyze usage patterns
• Enhance security

Users may modify browser settings to manage cookie preferences, clear local storage, or block scripts. Doing so may limit certain features of the Services. You may also request access to, correction of, or deletion of information we have collected about you, or ask us to stop using it for sales follow-up, by emailing support@kbscoverage.com.

Third-Party Services

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties and encourage users to review their privacy policies.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Object to certain processing activities
• Request data portability

Requests may be submitted using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions become effective upon posting to the website. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

KBS Coverage

Email: support@kbscoverage.com

Phone: 844-202-5679

For privacy-related questions, requests, or concerns, please contact us using the information above.