Repair operations
School Device Triage Process Checklist
A consistent three-to-five-minute intake prevents lost devices, weak claim records, unsafe batteries, and repairs that stall because one detail is missing.
KBS ResourcesRepair operations
Quick answer
Check safety first, verify the student and asset, record symptoms and photos, protect data, run a fast diagnostic, choose the correct service route, issue a loaner, and update status before the student leaves.
1. Check for immediate safety risks
Power down and isolate devices with heat, smoke, odor, swelling, exposed battery material, or significant liquid exposure. Do not charge, press, or ship a swollen lithium battery through normal channels.
2. Verify the student and asset
Match the student, school, asset tag, serial number, model, charger, and current assignment. Correct assignment data before creating a claim or repair ticket.
3. Capture the incident
Record the student's plain-language description, when the problem started, where it occurred, and whether the device still powers on. Photograph the full device, asset tag, and close damage.
4. Run a fast diagnostic
Keep intake diagnostics short.
- Power, charge, display, keyboard or touch, Wi-Fi, ports, hinges, and audio.
- Look for mechanical failure that belongs under warranty.
- Stop when deeper testing would delay the student. Issue the loaner first.
5. Choose the service route
Route to manufacturer warranty for defects, accidental damage coverage for covered incidents, internal repair for approved parts and skills, or replacement when repair is unsafe or uneconomical. Record why the route was chosen.
6. Close the intake loop
Issue a labeled loaner, give the student a reference number, update the asset status, package the device, and set the next communication date. One owner should remain accountable until return.