Side by side
| Scenario | Manufacturer warranty | KBS insurance |
|---|---|---|
| Cracked screen from a drop | Not covered | Covered |
| Liquid spill | Not covered | Covered |
| Hinge cracked from impact | Not covered | Covered |
| Battery dead out of the box | Covered | Not the target |
| Dead pixels at delivery | Covered | Not the target |
| Charging port snapped off | Not covered | Covered |
| Keyboard letters worn off | Not covered | Plan dependent |
| Lost device | Not covered | Plan dependent |
The one sentence version
Warranty covers what was wrong when the device shipped. Insurance covers what your kid did to it. Schools handle the warranty side. Parents need insurance for the rest.
Frequently asked questions
Does a Chromebook warranty cover a cracked screen?+
No. Standard manufacturer warranties cover defects in materials and workmanship. A cracked screen is accidental damage, which is explicitly excluded from every Chromebook warranty we have ever read.
What does a Chromebook warranty actually cover?+
Manufacturer defects. Dead pixels at the factory, a battery that fails to charge out of the box, a hinge that breaks under normal opening and closing. Defects, not accidents.
What does Chromebook insurance cover that a warranty does not?+
Accidental damage. Cracked screens, liquid spills, drops, broken hinges from impact, and most accidents. This is what actually happens in school.
If my school already has a warranty, do I still need insurance?+
Almost always yes. Warranty protects against the 2 to 3 percent of devices that arrive defective. Insurance protects against the 15 to 20 percent of devices damaged in normal student use.
Can the same plan provide both?+
Yes. KBS school year coverage is structured as accidental damage insurance, and it stacks on top of any manufacturer warranty the district already carries. You get the best of both.