What white glove looks like
Parent enrollment, handled
Branded enrollment emails, payment, equity waivers, reminders. Front office stops fielding it.
Claim intake by KBS
Parents and students file claims directly with us. Your techs see the device record, not the back and forth.
Repair logistics included
Pickup, repair, fulfillment, loaner pool if needed. We close the loop and notify the family.
How the program runs
- 1
Fit check call. 10 minutes. We size the fleet, damage rate, and the right funding model for your district.
- 2
Roster sync. Connect Google Admin or Jamf. Your devices populate in KBS HQ. No CSV onboarding.
- 3
Parent launch. We send branded enrollment, handle payment, and answer family questions through the school year.
- 4
Claims and repair. Families file with KBS. We repair or fulfill, keep your team in the loop, and report at year end.
Why districts pick white glove
Your IT team gets their week back
No more parent emails about cracked screens. No more chasing payments. No more spreadsheet reconciliation. We own the workflow end to end.
Equity is built in
Free and reduced waivers, payment plans, multilingual comms. No student is excluded because a family can not pay up front.
Repair quality you control
Use our lab, your in-house techs, or both. KBS HQ tracks every claim, every part, every turnaround so you can prove the program is working.
One vendor, not five
Coverage, repair, parent billing, reporting, and MDM sync in one place. No stitching together a warranty, a payment processor, and a repair shop.
What "white glove device coverage" actually means
White glove is a phrase every vendor uses and almost none actually deliver. In K-12 device coverage, it should mean one thing: the program runs without your IT team becoming the program. KBS handles parent communication, payment, equity waivers, claim intake, repair logistics, loaner coordination, and end of year reporting. Your team sets the policy and watches it run. That is the bar.
Most coverage vendors hand a district a portal, a PDF agreement, and a phone number, then disappear. The district ends up doing the real work: emailing parents, collecting payments, fielding claim phone calls, chasing repair status, reconciling spreadsheets at the end of the year. The "coverage" they bought is a warranty document, not a program. The IT director becomes the help desk for the warranty.
White glove KBS coverage flips that. We connect to your Google Admin or Jamf so the fleet syncs itself. We brand the enrollment to your district and send it on your schedule. We handle payment, payment plans, and free and reduced waivers. Claims come to us directly. Repairs are routed to our lab or your in house techs depending on what the district chose. Status updates land in the parent's inbox automatically. You get a real time dashboard and a year end report you can hand to the board.
DIY vs portal-only vs KBS white glove
The three models districts usually pick from. The difference shows up in how many hours your team spends on the program every week.
| Task | DIY in house | Portal-only vendor | KBS white glove |
|---|---|---|---|
| Parent enrollment | Your team | Your team | KBS |
| Payment and equity waivers | Your team | Mostly your team | KBS |
| Claim intake | Your team | Self serve portal | KBS |
| Repair logistics | Your team | Your team | KBS lab or hybrid |
| Parent communication | Your team | Your team | KBS, branded for you |
| Year end reporting | Spreadsheet | Export and rebuild | Auto generated |
Who white glove is for
Districts without a dedicated coverage coordinator
If nobody on the payroll owns the program full time, white glove fills the seat without adding headcount.
IT teams already underwater
When your techs are already triaging classroom tickets, the coverage program cannot also be theirs.
Districts launching 1:1 for the first time
White glove gets the program live without your team having to invent it from scratch.
Equity focused programs
Built in waivers, payment plans, multilingual parent comms. No student excluded for inability to pay up front.
What you keep, what we take
You keep
- Policy decisions on coverage tiers and pricing
- Final approval on claims that need a judgment call
- Real time visibility through KBS HQ
- The relationship and brand with your families
We take
- Enrollment outreach, follow up, and payment processing
- Claim intake, triage, and parent communication
- Repair routing, fulfillment, and loaner coordination
- End of year reporting and program performance review
Related resources
Frequently asked questions
What does white glove actually include?+
We run parent enrollment, claim intake, communication, repair routing, fulfillment, and end-of-year reporting. Your team approves the program. We do the work.
Do we need to install or manage anything?+
No. KBS HQ runs in the browser. We connect to Google Admin or Jamf for your roster, and we handle the rest. Your IT team gets a dashboard, not a project.
Who talks to parents?+
We do. Enrollment emails, payment, claim follow-ups, and status updates all come from KBS branded the way you want. Your front office stops fielding repair calls.
How fast are repairs?+
Most Chromebook screen and keyboard repairs turn around in 2 to 5 business days from receipt. iPads depend on parts availability. We hold loaner stock for districts that need same-day swaps.
What does it cost the district?+
Most districts run the program at zero district cost using parent-pay. We also offer district-pay and hybrid models. The fit check call sizes the right one in 10 minutes.